Questions & Answers
If you can't find what you're looking for, please contact us.
Shopping Information
Q: Do you have an installation guide?
A: All AOKWIT products are sent with an instruction manual, as well as a corresponding operating guide on our product details page. You can check the link to your purchase for confirmation, or just look at the paper manual.
Q: How can I replace my product?
A: If you have any quality problem with your product, within the warranty period, you can contact us by email and we will provide a new replacement service.
Q: Is this spring loaded carabiner sturdy? Can it be used while rock climbing?
A: Our spring grommets are available in high quality titanium alloy with excellent load bearing capacity and resistance to wear and tear. You can rest assured that you can use them for outdoor rock climbing.
Q: How do I operate this auto carabiner?
A: AOKWIT products have corresponding operating instructions, please follow the specific operating instructions for proper use to avoid injuries due to incorrect use.
Q: What is the maximum load capacity of this carabiner?
A: Our carabiner is capable of withstanding a maximum of 25KN, but please be careful how you use it to avoid damage from incorrect force.
Q: What size rope does this ascender fit with?
A: This ascender is mainly adapted for climbing ropes with a width of 8-13mm sizes, please make sure that the rope you are using is within this size range before purchasing.
Payment Information
How is the recipient reimbursed?
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Can I be reimbursed through the original payment method?
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Can the country receiving the shipment be different than the country of purchase?
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How can I return an item?
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Will I receive the same product that I see in the picture?
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Will you restock items indicated as “out of stock?”
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Orders and Returns
Delivery charges for orders from the Online Shop?
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How long will delivery take?
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What exactly happens after ordering?
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How long does the delivery take and how much does it cost?
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Which browser is best to use the site?
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How do I subscribe to the newsletter?
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